Fast-changing customer behaviours and new innovations in digital communications, supply chain and information technology systems are reshaping the retail arena. More and more channels are courting the same customers, resulting in even fiercer  competition. Department stores and brands are embracing these ‘technology gifts’ by deepening their connections with customers and sharing their compelling stories about their people, their products and their stores.

Department stores have been able to rely on their high brand awareness, market credibility and existing customer base but their future success will depend on their ability to better connect and emotionally bond with their customers. These topics and more will be addressed and analysed during WDSF 2015 by renowned CEOs from major department stores and brands.

Focused agenda on key industry issues combined with expert background perspectives

Unique insights into best practices and strategies revealed by seasoned CEOs of leading retailers and brands

Great networking opportunities with top retail executives from around the world