Programme
THURSDAY, 23 APRIL 2015
'Strengthening Emotional Bonds With Customers'
07.30 – 08.30 |
Registration Desk open / Welcome Coffee & Tea |
08.30 – 08.50 |
Welcome & Opening |
08.50 – 09.15 |
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'Excelsior: How the Luxury Can Help the Mainstream to Become Premium'
Mr Stefano Beraldo, CEO of OVS & Vice President of Gruppo Coin, Italy
|
09.15 – 11.10 |
Session 1 - 'The Power of Digital Communication & Connectivity'
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'The Millennial Myth'
Mr John Talbott, Director at the Center for Education & Research in Retailing, Kelley School of Business, USA
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‘Limitless - The Six Strengths of Leadership That Endures’
Mr Ajaz Ahmed, CEO & Founder of AKQA, United Kingdom
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‘Always On, Always Alert, Always Awake’
Mr Ian Moir, CEO of Woolworths Holdings, South Africa
Followed by a Panel Discussion moderated by Mark McKeon, CEO of The Glen Retail Consultancy, South Africa
|
11.10 – 11.50 |
Break |
11.50 – 13.20 |
Session 2 - 'Celebrating Beauty & Style'
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‘Future, Retail…Beauty?’
Mr Massimiliano Fuksas, Founder of Studio Fuksas, Italy
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‘Growing our Business by Understanding our Customer’
Mr Stephen Sealey, Managing Director of Brown Thomas, Ireland
Followed by a Panel Discussion moderated by Asli Karadeniz, Board Member of Boyner Department Stores, Turkey and including Mr Thierry Cheval, Director Global Retail & Digital of L’Oréal Luxe, France
|
13.20 – 14.20 |
Lunch Break |
14.20 – 16.20 |
Session 3 - 'Excellence Drives Emotion'
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‘Models, Brains, Predictions and Emotions’
Mr Richard Walker, Professor at EPFL, Senior Research Associate & Writer for The Blue Brain Project, Switzerland
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The Sixth Sense of Italian Excellence'
Mr Harald Wester, CEO of Maserati, Italy
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‘Excellence Drives Emotion’
Mr Nick Hayek, CEO of The Swatch Group, Switzerland
Followed by a Panel Discussion moderated by Mr Paul Kelly, Managing Director of Selfridges Group, United Kingdom
|
16.20 – 16.30 |
Wrap-Up & Closing |
19.00 – 22.45 |
Official Dinner & Award Ceremony |
22.45 – 00.30 |
After Dinner Lounge |
FRIDAY, 24 APRIL 2015
'Strengthening Emotional Bonds With Customers'
07.30 – 08.30 |
Registration / Coffee & Tea |
08.30 |
Welcome |
08.30 – 10.30 |
Session 4 - 'The Magic of Food & Hospitality in Department Stores'
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‘People’
Mr Oscar Farinetti, Chairman of Eataly, Italy
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‘Radical Freshness’
Mr Paul Bringmann, Founder of La Place, The Netherlands
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'The New Development at Le Bon Marché Rive Gauche and La Grande Epicerie de Paris'
Mr Patrice Wagner, Chairman & CEO of Group Bon Marché, France
Followed by a Panel Discussion moderated by Mr Bienvenido V Tantoco, President of Rustan Commercial Corporation, The Philippines
|
10.30 – 11.10 |
Break |
11.10 – 12.30 |
Session 5 - 'CEO Round Table - Managing in a New Retail World'
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Mr Marco Capello, Chairman of Liberty, United Kingdom
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Mr Simone Dominici, General Manager of Coin & Excelsior Milano, Italy
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Mr Hiroshi Ohnishi, President & CEO of Isetan Mitsukoshi, Japan
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Mr Wilbert Sanchez, Managing Partner of Thoreau Capital, Brazil
Chaired and moderated by Mr BS Nagesh, Vice Chairman of Shoppers Stop and Founder of TTRAIN, India
|
12.30 – 13.30 |
Lunch Break |
13.30 – 15.30 |
Session 6 - 'Design & Art in Retailing
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‘Permanent Tourists’
Mr Vittorio Radice, Vice Chairman of La Rinascente Group, Italy
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‘The Art of Retailing: How to Enhance Customer Experience Through Art and Design’
Ms Nathalie Remy, Partner at McKinsey & Company, France
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‘Making Your Store Locally Relevant’
Mr Paolo De Cesare, Chairman & CEO of Printemps, France
Followed by a Panel Discussion moderated by Mr Christian Papa, Owner and Director of HMKM, United Kingdom
|
15.30 – 15.45 |
Wrap-Up & Closing |
16.00 – 18.00 |
Store Tour (optional)
* Simultaneous translation into Chinese will be provided during all sessions. |