'Strengthening Emotional Bonds With Customers'

07.30 – 08.30

Registration Desk open / Welcome Coffee & Tea

08.30 – 08.50

Welcome & Opening

08.50 – 09.15
  • 'Excelsior: How the Luxury Can Help the Mainstream to Become Premium'
    Mr Stefano Beraldo, CEO of OVS & Vice President of Gruppo Coin, Italy
09.15 – 11.10

Session 1 - 'The Power of Digital Communication & Connectivity'


  • 'The Millennial Myth'
    Mr John Talbott, Director at the Center for Education & Research in Retailing, Kelley School of Business, USA

  • ‘Limitless - The Six Strengths of Leadership That Endures’
    Mr Ajaz Ahmed, CEO & Founder of AKQA, United Kingdom

  • ‘Always On, Always Alert, Always Awake’
    Mr Ian Moir, CEO of Woolworths Holdings, South Africa

    Followed by a Panel Discussion moderated by Mark McKeon, CEO of The Glen Retail Consultancy, South Africa

11.10 – 11.50


11.50 – 13.20

Session 2 - 'Celebrating Beauty & Style'


  • ‘Future, Retail…Beauty?’
    Mr Massimiliano Fuksas, Founder of Studio Fuksas, Italy

  • ‘Growing our Business by Understanding our Customer’
    Mr Stephen Sealey, Managing Director of Brown Thomas, Ireland

    Followed by a Panel Discussion moderated by Asli Karadeniz, Board Member of Boyner Department Stores, Turkey and including Mr Thierry Cheval, Director Global Retail & Digital of L’Oréal Luxe, France


13.20 – 14.20

Lunch Break

14.20 – 16.20

Session 3 - 'Excellence Drives Emotion'


  • ‘Models, Brains, Predictions and Emotions’
    Mr Richard Walker, Professor at EPFL, Senior Research Associate & Writer for The Blue Brain Project, Switzerland

  • The Sixth Sense of Italian Excellence'
    Mr Harald Wester, CEO of Maserati, Italy

  • ‘Excellence Drives Emotion’
    Mr Nick Hayek, CEO of The Swatch Group, Switzerland

    Followed by a Panel Discussion moderated by Mr Paul Kelly, Managing Director of Selfridges Group, United Kingdom

16.20 – 16.30

Wrap-Up & Closing

19.00 – 22.45

Official Dinner & Award Ceremony

22.45 – 00.30

After Dinner Lounge


'Strengthening Emotional Bonds With Customers'

07.30 – 08.30

Registration / Coffee & Tea



08.30 – 10.30

Session 4 - 'The Magic of Food & Hospitality in Department Stores'

  • ‘People’
    Mr Oscar Farinetti, Chairman of Eataly, Italy

  • ‘Radical Freshness’
    Mr Paul Bringmann, Founder of La Place, The Netherlands

  • 'The New Development at Le Bon Marché Rive Gauche and La Grande Epicerie de Paris'
    Mr Patrice Wagner, Chairman & CEO of Group Bon Marché, France

    Followed by a Panel Discussion moderated by Mr Bienvenido V Tantoco, President of Rustan Commercial Corporation, The Philippines

10.30 – 11.10


11.10 – 12.30

Session 5 - 'CEO Round Table - Managing in a New Retail World'


  • Mr Marco Capello, Chairman of Liberty, United Kingdom

  • Mr Simone Dominici, General Manager of Coin & Excelsior Milano, Italy

  • Mr Hiroshi Ohnishi, President & CEO of Isetan Mitsukoshi, Japan

  • Mr Wilbert Sanchez, Managing Partner of Thoreau Capital, Brazil

    Chaired and moderated by Mr BS Nagesh, Vice Chairman of Shoppers Stop and Founder of TTRAIN, India

12.30 – 13.30

Lunch Break

13.30 – 15.30

Session 6 - 'Design & Art in Retailing


  • ‘Permanent Tourists’
    Mr Vittorio Radice, Vice Chairman of La Rinascente Group, Italy

  • ‘The Art of Retailing: How to Enhance Customer Experience Through Art and Design’
    Ms Nathalie Remy, Partner at McKinsey & Company, France

  • ‘Making Your Store Locally Relevant’
    Mr Paolo De Cesare, Chairman & CEO of Printemps, France
    Followed by a Panel Discussion moderated by Mr Christian Papa, Owner and Director of HMKM, United Kingdom

15.30 – 15.45

Wrap-Up & Closing

16.00 – 18.00

Store Tour (optional)


* Simultaneous translation into Chinese will be provided during all sessions.

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